Is the company completely registered and legal in Spain?
Yes it is. Our vehicles are correctly licensed for carrying passengers and offering the type of services we do. We have the VTC transport license and insurance.
What is the policy on cancellations?
If you have to cancel your trip you will get your full deposit back provided you give 48 hours notice. There is also a full money back if your international transport is cancelled (flight or train) and if reasons of force majeure your ship cannot dock in Barcelona, for reasons out of your control. In these cases, we give back your money and we are proud to have a policy of cancellation that understands the predicament of the client.
Do the people in your company speak English?
Yes, of course. Our client attention department and our driver guides all speak English fluently and clearly. You will have no problems communicating with us and understanding our driver-guides.
Do I have to pay in advance?
No, we are flexible in the payment. We offer different options for the means of payment. You can make a deposit by a PayPal or bank transfer and pay the rest at the end of the tour, Or if you prefer you can pay it all, your choice.
Can you pick me up from the hotel and leave me at the port at the end of the tour?
Yes, of course. We will pick you up any where in Barcelona and take you any where at the end of the tour, also You can take all your luggage with you , we will take care of all your luggage,You only have to worry about enjoying your private tour with us.